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BMC Service Optimization

Turn your Mainframe environment from a cost center to a value center

Provides a maturity model that guides you through the process of implementing Service Optimization.

Reduce the duration of unplanned outages, shorten those that are planned and deliver cost saving improvements:

  • Determine which processes generate the most calls when they break
  • Discover which actions take the most time and effort to troubleshoot or maintain
  • Identify the main causes of planned and unplanned outages
  • Reallocate operating expenses from the mainframe maintenance to application or business service development
  • Avoid cost creep by continual business based optimization

The Service Optimization Maturity Model leads you through the process of implementing Service Optimization and is based on years of extensive field experiences with customers. It provides individual assessments for system management, database management and other infrastructure disciplines. These are short and can be done in less that a day so the time to value realization is quick.

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Customer Spotlight

  • Reduce the manual handling of exceptions from 147,000 on a quarterly basis down to 4,800
  • Improve ability to complete jobs in a timely manner and achieve SLA deadlines
  • Reduce the headcount in the scheduling area from 180 down to 25
  • Gain savings of more than $10 million

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