BMC's approach to IT service management is to help you increase user satisfaction, improve business agility, and deliver services faster. Whether you're building a simple service desk or unifying IT operations management, our solutions provide:
Transformational IT that increases customer satisfaction providing anytime, anywhere secure access and support.
A service model that delivers leaner, more agile services while maximizing stability and performance.
Native integration into IT operations management systems to provide a simple view of complex cross-functional IT services.
Whether you want to deploy your solution on-premises or in the cloud, BMC ITSM solutions get you up and running—and seeing a positive impact—quickly.
BMC ITSM solutions are the services hub for your IT ecosystem. They enable you to empower and delight your business users with mobile access and social collaboration while improving service delivery.
Built on the world's most widely used cloud
platform, Salesforce1, Remedyforce delivers the robust, scalable IT service management you require with the social, mobile, and collaborative
capabilities today's users expect.
Remedy is the industry's most complete and
capable ITSM solution, built to meet the most complex enterprise needs. Remedy IT service management is available on the BMC OnDemand cloud platform and on-premises.
BMC ITSM solutions provide value beyond common service desk operations. You can offer business users quick and easy access to IT services with reliable and convenient social and mobile capabilities. You can automate processes and leverage a wealth of knowledge through a broad range of integrated solutions.
Last week, I had an absolutely humbling experience. I was traveling to Miami to speak at the ITEXPO conference about the BMC Remedyforce team's use of social media as part of our product development, marketing, selling, and customer support strategy.… Read more