BSM for Service Desk Consolidation

Eliminate the redundancy of multiple, disparate service desk technologies

Delivers out-of-the-box best practices and multi-tenancy technology that unify all of your service desks onto a single, integrated platform

With this industry-recognized solution, you will be able to:

• Reach across business units, supported customers, regions, and languages with built-in multi-tenancy
• Quickly train agents and end users to navigate the simple-to-use, common interface and backend tools
• Promote ITIL best practices as a way to get different organizations speaking the same language
• Seamlessly link to change, release, asset, configuration, and other critical functions — without changing the user experience
• Centralize all known error and problem workaround knowledge into a single searchable knowledge base
   

You can eliminate the maintenance, licensing, staffing, and vendor fees associated with supporting multiple service desks for an overall reduction in IT support costs – all with BMC.

In addition, you will improve customer satisfaction by ensuring a predictable, measurable support experience throughout the company and around the globe.