BSM for Self Service

Minimize the flood of incidents & service requests sent to the service desk

BMC Self Service solutions allows users to request services and find information with little or no intervention from the service desk

With BMC Self Service, you will:

• Eliminate 40% of repetitive incidents with password management
• 30% reduction in incident escalations with knowledge base
• Reduce service desk call costs from $40 to $1 by automating repetitive service requests 
• Provide the services users want, when they want them, by removing latency, reducing the risk of human error, and coordinating processes

The BMC Difference

• Enhances the BMC Remedy IT Service Management Suite with unmatched out-of-the-box integration
• Reduces calls to the service desk through full automation of service requests and integration to the same workflow engines that make the BMC Remedy Service Desk a market leader
• Provides built-in entitlement of services without having end users endure a subscription process
• Offers extensive integration and intelligent provisioning by leveraging BMC Remedy IT Service Management applications, third-party applications, and the federated data of the BMC Atrium CMDB
• Accelerates the installation, configuration, and support of your software, and fast tracks your ITIL initiatives with services provided by the creators of the solution
• Drives Compliance through Identity-Aware Business Service Management prcoesses