IT Infrastructure Library (ITIL)

Adopt ITIL best practices and implement in weeks, not years

BMC delivers the industry’s most complete ITIL solution, including the first service support suite accredited for both ITIL v2 & v3 and the first ITIL compliant certification from the UK Office of Government Commerce (OGC) and the APM Group.

With BMC, you will:

• Eliminate at least four months of ITIL process definition and customization
• Fast-track your ITIL initiatives up to 50 percent 
• Eliminate up to 90 percent of incident alarms and reduce disruptions by 75 percent or more
• Improve customer satisfaction by more than 25 percent
• Cut vendor spend by 10 percent, and improve staff utilization by up to 50 percent

Because BMC solutions support ITIL processes out-of-the-box, you get immediate value — and you don’t need to be an ITIL expert to reap the benefit of your implementation.  BMC has a proven track record of successful ITIL implementations and documented customer ROI.

Excerpt from "Can You Really Get ITIL Out of the Box?"

'This paper addresses skepticism head on. So if you want to realize value from adopting ITIL methodologies, but are put off by the skepticism, this paper should help relieve your concerns. It describes the extensive capabilities you can gain from today's advanced IT service management solutions and how they can propel you forward in your journey to achieve the most value from your ITIL initiatives. The paper also provides a step-by-step approach to planning, selecting, and implementing an ITIL out-of-the-box solution. Finally, it presents a real-world example of how one organization is taking advantage of out-of-the-box technology in implementing ITIL."

About the Authors

Anthony Orr, Global Best Practice Director for Educational Services, is responsible for overall strategies for best practice education, including ITIL, ISO 20000, and COBIT. He has more than 25 years of experience in managerial, consulting, marketing, and technical positions for IT Service Management strategies and implementations. He is certified in ISO 20000 and ITIL Foundation, Practitioner, Service Manager, and ITIL V3 Expert levels. He has an Oracle Masters Certificate in database administration and application development and holds a B.A.A.S. in computer information science.

Ken Turbitt, President and CEO, Service Management Consultantcy (SMCG) Ltd., is a recognized industry expert in IT best practices. He has been qualified as an ISEB ITIL Manager for more than 12 years and was an official reviewer of the ITIL V3 Service Design book. Turbitt is a member of the Institute for the Management of Information Systems, British Computer Society (BCS), and itSMF.