IT Infrastructure Library (ITIL)

Adopt ITIL best practices and implement in weeks, not years

BMC delivers the industry’s most complete ITIL solution, including the first service support suite accredited for both ITIL v2 & v3 and the first ITIL compliant certification from the UK Office of Government Commerce (OGC) and the APM Group.

With BMC, you will:

• Eliminate at least four months of ITIL process definition and customization
• Fast-track your ITIL initiatives up to 50 percent 
• Eliminate up to 90 percent of incident alarms and reduce disruptions by 75 percent or more
• Improve customer satisfaction by more than 25 percent
• Cut vendor spend by 10 percent, and improve staff utilization by up to 50 percent

Because BMC solutions support ITIL processes out-of-the-box, you get immediate value — and you don’t need to be an ITIL expert to reap the benefit of your implementation.  BMC has a proven track record of successful ITIL implementations and documented customer ROI.