BMC Service Support

Fast-track your ITIL initiatives by up to 50 percent

How do you manage critical business services today? What if IT could view them and ensure any compromise in their delivery is known in advance and quickly restored based on business criticality?

With BMC, you can.

BMC Service Support solutions reduce complexity and make customer support, change management, and asset management integrated and efficient. With BMC, you gain business transparency, visibility, and control across all of service support with one solution:

• One suite of integrated applications means quicker implementation, accelerated learning curve, and lower TCO
• One partner for industry-leading software, services, and training means you will fast-track your ITIL initiatives by up to 50 percent
• One architecture that includes both the leading CMDB and the leading service desk
• One clear leader in both CMDB and service desk market share

The BMC Difference

• Proven service offerings — Hundreds of successful implementations ensure proven, successful, ‘best practices” approach
• Strong service desk consolidation capabilities — Scalable solution supports multi-tenancy and multi-lingual implementations
• Single, central, shared data model — Unified service view across all functions and processes (through the BMC Atrium CMDB), as well as a unique, unified architecture (BMC Remedy AR System) means that there are no point-to-point integrations to maintain
• Single center of accountability — BMC is unique in its ability to integrate, automate and manage service expectations, service support, service quality, and service delivery
• Full automation and seamless integration — BMC reduces calls to the service desk through full automation of service requests and integration to the same workflow engines that make the BMC Remedy Service Desk a market leader