Availability and Performance Optimization Service

A structured approach to achieving measurable value

Automatically find, prioritize, and fix problems before your users call; increase staff productivity; and predict optimal capacity across your physical and virtual infrastructure.

Our experts determine the appropriate planning, design, execution, and skills transfer necessary to help you start realizing immediate value:

• Value Definition — Determine where you are on the path to Availability and Performance Optimization (based on defined metrics and capabilities) and define a roadmap for success
• Foundation Monitoring — Collect valuable information about the availability and performance of critical system and applications and measure your end users’ experience with those systems and applications
• Event Management — Centrally collect and process events that are detected across the IT infrastructure so you can effectively focus your IT organization’s resources on tracking and resolving problems
• Service Alignment — View and manage IT and business services from an infrastructure, application, and business service perspective to better prioritize the resources required to resolve an issue
• Predictive Performance Management — Conduct a detailed system behavioral analysis to understand, troubleshoot, tune, optimize, and predict future system behavior and support downstream performance management activities
• Continuous Service Improvement — Periodically conduct governance and oversight to assess, update, and tune your technology, processes, and organization

Let us help you drive achievable, tangible, and incremental business benefits as your business services improve and mature.