Business Service Management (BSM)

Simplify and automate IT with BMC's comprehensive and unified platform

Automate IT processes, improve decision-making, and orchestrate workflow to manage the hybrid data center – including Cloud, virtual, distributed, and mainframe resources.

Let BMC help you efficiently manage business services across their lifecycle:

• Request and Support — Simplify and automate processes for requesting, changing, and supporting business services.
• Provision and Configure — Consistently deploy business services across applications, servers, networks, and clients.
• Monitor and Operate — Proactively identify and resolve IT issues across cloud, virtual, distributed, and mainframe environments.
• Plan and Govern — Manage your IT supply, demand, and budget and ensure compliance with policies and regulations.
• Integrate and Orchestrate — Discover, model, visualize, and assign priority to business services. Federate and orchestrate data and workflow to improve efficiency. Learn more about BMC Atrium.

With BSM from BMC, you will:

• Optimize IT costs by improving staff efficiency by up to 30%
• Demonstrate transparency by gaining 95%+  visibility into IT spend
• Increase business value by rolling out new services up to 50% faster
• Control risk by automating controls and processes to meet internal and external compliance requirements
• Assure quality of service by cutting downtime by 75% or more and decreasing service-impacting events by 35% or more