Business Service Management (BSM)

Simplify and automate IT with BMC's comprehensive and unified platform

Automate IT processes, improve decision making, and orchestrate workflow across your IT management functions

Let BMC help you efficiently manage business services across their lifecycle:

• Request and Support — Simplify and automate processes for requesting, changing, and supporting business services.
• Provision and Configure — Consistently deploy business services across applications, servers, networks, and clients.
• Monitor and Operate — Proactively identify and resolve IT issues across cloud, virtual, distributed, and mainframe environments.
• Plan and Govern — Manage your IT supply, demand, and budget and ensure compliance with policies and regulations.
• Integrate and Orchestrate — Discover, model, visualize, and assign priority to business services. Federate and orchestrate data and workflow to improve efficiency. Learn more about BMC Atrium.

With BSM from BMC, you will:

• Reduce IT Costs by improving staff efficiency by up to 30%
• Manage Risk by automating controls and processes to meet internal and external compliance requirements
• Improve Availability by cutting downtime by 75% or more
• Increase Business Impact by rolling out new services up to 50% faster
• Improve Quality of Service by decreasing service-impacting events by 35% or more
• Provide Transparency by gaining 95%+  visibility into IT spend