Business Service Management (BSM)

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BSM is built on a simple but powerful concept – since business runs on IT, then IT should be run based on business priorities. With BSM from BMC, technologies and processes are executed efficiently to deliver new services that create more business value while supporting existing services at lower cost.

Organizations around the world and in every industry are using BSM to reduce the cost of running IT, increase business impact, improve quality of service, manage risk, and provide transparency to business stakeholders. Let us show you how BSM will help you:

Simplify and apply standard processes across your IT organization
Use automation to get work done more efficiently across mainframe and distributed environments
Plan, manage, and execute projects and activities based on business priorities
Make better, fact-based decisions

Get started with BSM today:

Tackle some of IT’s most pressing challenges:

BMC Service Assurance — Find and fix problems before your users do with analytics, event automation, and performance management
BMC Service Automation — Automate repetitive, manual tasks to eliminate errors and get things done more quickly
BMC Service Optimization — Improve IT infrastructure service levels, while simultaneously reducing operational costs, through mainframe management and enterprise workload automation
BMC Service Resource Planning — Capture and track information related to demand, supply, resources, financials, and risk
BMC Service Support — Reduce complexity and make customer support, change management, and asset management integrated and efficient
BMC Atrium — Unify data and processes from disparate IT management tools and discover, model, visualize, and assign priorities to business services

Reduce IT Costs by improving staff efficiency by up to 30%
Manage Risk by automating controls and processes to meet internal and external compliance requirements
Improve Availability by cutting downtime by 75% or more
Increase Business Impact by rolling out new services up to 50% faster
Improve Quality of Service by decreasing service-impacting events by 35% or more
Provide Transparency by gaining 100% visibility into IT spend
Enable Virtualization by reducing the effort required to make configuration changes by up to 90%

BSM Customer Success

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The BSM Blueprint

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