Business Service Management (BSM)

What is Business Service Management (BSM)?

BSM takes the IT you already have, and adds to it the visibility and control of a unified platform.

The result? Some pretty amazing things:

• Reduce downtime by up to 75%
• Deliver services up to 30% more efficiently
• Deliver new services up to 50% more quickly
• Effectively centralize planning and budgeting with visibility into 95+% of IT spend

BMC Atrium is the service-driven architecture that drives BSM. With a unified architecture, you get great results sooner — and keep getting them well into the future.

BSM for Cloud Computing helps you build, manage, and run a better cloud. No matter where you are in your cloud deployment, we help you:

• Design your cloud
  Nail your cloud plan, despite the many stakeholders and changing business processes
• Deliver what you promise
  Arm your cloud users with more choices, while keeping administration efficient and flexible
• Operate and optimize
  Meet service levels and manage user experience, every single day
• Keep your cloud compliant and cost effective
  Maintain control over change, configuration, compliance, and costs

Put your data center back to work for you. BSM for Data Center Automation gives you the workflows and practices you need to create and deliver complex IT services.

• Automate routine data center events
• Fix problems as they happen, or avoid them altogether
• Stay in compliance through automated audits and remediation
• Release and run web-based apps more smoothly than ever

You offer great IT services. But what do they cost?

BSM for IT Business Management lets you centralize management of IT financials, suppliers, and other resources to improve business alignment.

• See what resources you use — and what they cost — to provide IT services to the business
• Prioritize and manage demand based on business goals
• Control the entire supplier and asset lifecycle — and see full costs of each, from evaluation to retirement
• Build better forecasts and budgets for IT resources — at a project and operations level

Help, everywhere you need it

BMC Remedy IT Service Management makes it easier to request, change, and support business services — on premise, on demand, and from your mobile device. The best-run companies choose BMC because it's:

• Easy to use — BMC Remedy ITSM solutions are even easier to buy, learn, and use than ever. We've made upgrades hassle-free, including customizations. And no matter which version you choose, it's powerful and proven.
• Modern — Some help desks try too hard to look slick, at the cost of performance. BMC Remedy is the performance champion and comes loaded with the latest in mobility, social collaboration, and ease of integration — and it looks nice, too.
• Scalable — Planning for growth? BMC Remedy ITSM solutions are the most scalable in the world. For example, our SaaS solutions are backed by the world's most massive enterprise clouds. And all our solutions center on a super-scalable and robust CMDB.
• Intelligent and affordable — BMC Remedy ITSM solutions include real best practices right out of the box, as well as smart code-free customization and hands-free provisioning for virtual and physical environments — all priced to fit your budget.

Does your mainframe have a spending problem?

BSM makes mainframes even more affordable, while actually boosting performance. In short, you get more business value from finite resources.

Case in point? BSM helps you:

• Move routine processing to low-cost zIIP processors
• Effectively model and forecast best-case capacity usage
• Maximize intelligent automation to improve performance, increase availability, and speed MTTR
• Eliminate planned — and reduce unplanned—outages
• Detect and remediate problems before they affect operations

All IT events are not created equal.

By shifting to a proactive approach to managing IT operations, you can prioritize what you should be working on by the potential impact to the business. You'll also:

• Improve service availability, performance, and delivery
• Achieve early, fast, and intelligent problem detection, repair, and avoidance
• Proactively detect and resolve application performance issues before they affect end users