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BMC Support Central

Control Use of Your Support Contract ID
We are pleased to announce that designated administrators at customer sites can now monitor and control which people have access to their Support Contract IDs. Please see the Customer Admin Tool section of the Support Central User Guide for details on this new capability.

Chat with Support two ways!
To chat with Customer Care, click the "website questions" chat button on this page. Support Analysts are also available to chat on additional ESM products as of February 18, 2013. Select a product on the Submit New IssueRequires Login page, and if an analyst is available, a chat button will display.
Click here to learn more about chat, and see which ESM products are part of the chat program.

Search the Knowledge BaseRequires Login
Example: Is Red Hat Enterprise 5.4 supported by the 3.7.40 Patrol Agent? More Search Tips

Issue Management
Submit New Issue Requires Login, View/Update Issues Requires Login,  View Pending Items Requires Login,  and view Email Submission Instructions.

Product Documentation
Find your products in the Supported Product A-Z List Requires Login to locate technical documentation. View Parameter Information for BMC Performance Manager products.

Product Support Status
Find your products in the Supported Product A-Z List Requires Login to view their current support status and support lifecycle dates.

Licensing and Passwords
Request license keys and product passwords, or purge existing licenses.

Maintenance Renewal and Invoice Inquiries
Submit requests for maintenance, quotes, or outstanding invoices. Review our vendor fact sheet and electronic fund transfer (EFT) information.

 

  

Support Offerings
Get more information on Standard and Premier support offerings.

Product Availability and Compatibility
Query product lists for platform availability and compatibility. View withdrawn product lists.

Support Contact Information
Find BMC Contact Information for your location.

My Support Profile
Find login assistance, view My Account Team Requires Login, make password changes, manage support IDs and Server environment information, or modify your Proactive Alert Subscription.

Product Downloads, Patches and Fixes
View and Download available products, patches, PTFs and Fixes. Find FTP and Installation Guides. 

Requires Login = available to registered customers only. Register now to access these features.
 
Additional Support Centers
 

 
 
 

  • support ID questions?
  • password reset?
  • profile problem?