CUSTOMER WIN: Wood Group Information Solutions Selects BMC Software for SaaS-based Service Desk

SYDNEY, October 5, 2010 – Wood Group Information Solutions (WGIS), the external IT service provider of international energy services company John Wood Group, turned to BMC Software’s (NASDAQ: BMC) Remedy OnDemand solution to get all the benefits of the market-leading service management suite in a software-as-a-service (SaaS) delivery model.

As with BMC’s on-premise Remedy IT Service Management solution, WGIS will benefit from all the ITIL®-compliant service desk capabilities, but without the costs of on-premise infrastructure or support.

“Our customers rely on us to deliver diversified and professional IT services and solutions," said Frederic Drouin, general manager of information solutions at WGIS. “Remedy OnDemand speeds up our ability to roll out new IT services and resolve incidents while reducing our overall cost of service management deployments.”

Unlike alternative SaaS offerings, BMC’s Remedy OnDemand delivers a fully-integrated enterprise-class service management suite and a comprehensive self-service model that provides a dramatic increase in operational efficiency and service quality.

“In addition, the ability to integrate the Remedy on-premise solution at a later date was an attractive feature, as it ensures we can quickly accommodate future growth and scale,” said Drouin.

Business Runs on IT. IT Runs on BMC Software.

Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across distributed, mainframe, virtual and cloud environments. Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations cut cost, reduce risk and drive business profit. For the four fiscal quarters ended June 30, 2010, BMC revenue was approximately $1.92 billion.

Public Relations Contacts:

Lynn Tan
Phone: +65-6-3988115
lynn_tan@bmc.com

Rudolf Wagenaar
Phone: +61 2 8281 3879
rudolf@howorth.com.au

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