BMC Remedyforce – SaaS Help Desk

A simpler, more affordable

IT help desk - in the cloud.

Remedyforce is more affordable, easier to setup and use, and designed for your company — no matter the size. It's everything you need in an IT help desk, without the hassle of hardware

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Remedyforce delivers next generation IT Service Management leadership

Today's IT departments must drive business growth and innovation, while coping with less resources and increasing complexity. To do this, they require an IT Service Management solution that provides best practices while minimizing costs. Because Remedyforce runs in the cloud, there's no need to buy servers or manage complicated software. Instead, IT organizations are able to concentrate on bettering their processes and bringing value to the business.

Take a look at an overview of what Remedyforce SaaS Help Desk can do for your organization.

Automate your service desk processes, employ best practices, and help your users help themselves. The result? Happy customers, fewer unresolved issues, and more productive people.

Innovation and the power of the platform

Leveraging over twenty years of leading the IT Service Management market, BMC built our Remedyforce SaaS help desk from the ground up on the force.com platform, creating an easy-to-use, easy-to-manage comprehensive solution. The inclusion of social and collaboration tools allows customers to reach and empower users wherever they are, and Remedyforce provides best practices out of the box to make IT organizations more efficient and productive.

Salesforce.com — For information on the platform, solution offerings, and much more!

Trust.Salesforce.com — Get a glimpse into security and performance of the platform, in real time!

Unparalleled security, performance, and reliability

Combined with transparency and the ability to employ innovative technologies with drag-and-drop ease, the force.com platform is the pioneer and leader in cloud platform computing. For more information, view the following:

Concentrate on building business value with Remedyforce SaaS Help Desk

Proven best practices, built right in
Cut service desk wait times from 5 minutes to 45 seconds
Improve first-call resolution by up to 90%
Get started faster with help desk setup "wizards"
Track your inventory and assets
Collaborate through Chatter
Use Remedyforce service desk on your mobile device
Learn more: Download the product datasheet