Easier to use, faster to deploy and packed with the latest innovations in service management, Remedy is the most complete and capable IT Service Management solution available. Built on more than 20 years of leadership and experience, it's robust enough to manage the most advanced technology environments in the world.
Used by the most demanding IT organizations in the world, and built to extend and scale, Remedy is far more than just a service desk. With the full span of ITSM tools and services, you're aligned with ITIL processes and best practices from day one. To see just how much ITSM 8.0 can do, check out the full range of ITSM tools and capabilities here.
You can bring everything together
Manage your enterprise software licenses, provide a rich and contemporary self-service experience, control your portfolio of IT services, and so much more - all from a single ITSM solution. If you're looking to extend your reach further in to IT operations management (ITOM), Remedy provides the ultimate platform for expansion.
You can have it on-premises or in the cloud
Remedy ITSM gives you the flexibility to choose the right delivery method for your organization — whether you're looking to embrace the reduced operating costs of the cloud, or need the additional control and visibility of an on-premises solution. You also have the freedom to move between implementation models — whatever you need Remedy ITSM has it covered.
You're investing in the future
Not only will Remedy continue to define the state of the art in IT service management best practices - you can rest assured we'll always embrace the very latest technology to extend the value of the solution. With Remedy, you'll be streets ahead in social, mobile, analytics, and cloud computing, and you'll also be perfectly placed for the customer experience revolution that is BMC's MyIT.