Products

Products

BMC IT Service Support for the Midsized Business (Formerly Magic)

Aligning People, Process, and Technology for Business Value Midsized businesses face many of the same issues as larger enterprises in meeting the needs of both end users and executives, but they must do so with smaller budgets and limited resources. Due to their smaller staff, they also have a greater need for easy-to-use and easy-to-implement help desk software and solutions that increase efficiency and customer satisfaction. IT departments are often judged based on the ability of their help desk or service desk to provide service levels that keep customers satisfied and the business running smoothly. Successful organizations must deliver high-quality services that quickly adapt to changes in business climate.

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IT Alignment for Midsized Business BMC IT Service Management products help growing midsized businesses that are under extreme pressure to reduce costs and expedite service by keeping IT informed, connected, and aligned with the business. In addition, these products work together to provide an integrated ITIL® compatible consolidated service desk solution. While each of the following BMC IT Service Management solutions can be implemented independently for quick return on investment (ROI), they ultimately function together to deliver improved alignment for your midsized business. BMC Service Desk Express Suite is an easy-to-use and easy-to-implement browser-based service desk tracking automation tool. It offers a flexible architecture, which makes it an ideal service desk tracking software for the service needs of many departments. Powerful workflow delivers superior service and reduces operational expenses, while interactive graphical reporting displays the data you need to make informed business decisions. BMC Configuration Manager Express provides hardware and software asset discovery, policy-based automation of application management, patch management, inventory management, and software usage tracking. It allows you to reduce costs, improve quality of service, optimize your IT assets, reduce risks of compliance, automate inventory management, and improve the effectiveness of your Service Desk. BMC Knowledge Management Express is a complete knowledge management IT solution that allows you to build, maintain, and measure the success of your knowledge base, while improving service and reducing resolution time by capturing and managing solutions created and identified by your service desk and IT staff. BMC Service Desk Express Change Management software is based upon best practices, and it enables midsized businesses to automatically link incidents, problems, and changes, and then define root causes, create a plan for implementing the change, assess business risks, and obtain approvals so you can minimize impact and increase productivity. BMC ITSM Express offers a modular, integrated service, performance and compliance solution designed specifically for midsized business.