View what customers have to say, read our BMC Remedy IT Service Management success stories. Integrated Service Management for the Enterprise Due to the growing complexity of distributed IT environments and increasing business dependence on technology, reactive stand-alone help desks are no longer sufficient. IT organizations need integrated service management processes that include technology as an interrelated component of the services IT provides to the business. BMC Remedy IT Service Management (ITSM) unifies service desk, incident, problem, change, asset life cycle, and service level management applications with a single configuration management database (CMDB), data model, workflow platform, and user interface. Download the datasheet on the BMC Remedy IT Service Management Suite (pdf) The suite includes four leading applications: BMC Remedy Service Desk, BMC Remedy Asset Management Application, BMC Remedy Change Management Application, and BMC Service Level Management. It also includes several shared services for more effective service management. The shared services include the BMC Atrium CMDB to coordinate processes around a single view of how technology components support business services, and a Definitive Software Library to automate associations between deployed software, licenses, and locations of authorized golden masters. Learn more about the products that make up the BMC Remedy IT Service Management suite. BMC Remedy Service Desk enables IT to respond quickly and efficiently to conditions that disrupt critical services by automating incident and problem management processes, and acts as a single point of contact for user requests, user-submitted incidents, and infrastructure-generated incidents. BMC Remedy Change Management Application increases the speed and consistency in which you implement changes, and minimizes business risk and disruption by delivering comprehensive policy, process management, and planning capabilities. BMC Remedy Asset Management Application helps you lower IT costs, manage compliance, and improve your return on capital with an operational approach to life cycle, inventory, contract, and cost controls of IT assets. BMC Service Level Management helps customers align crucial IT infrastructure and service support processes with the priorities of the business, and automates, monitors, and manages the entire range of service level agreement processes for commitments made between IT and the businesses or customers they support. BMC Remedy ITSM applications are parts of integrated solutions that break through silos to accelerate your path to BSM value. These include Proactive Incident and Problem Management, Closed-Loop Client Management, and Unified Service Level Management