Service Impact Management (SIM) solutions extend advanced event management and increase the effectiveness of IT service delivery. Businesses need solutions that enable IT organizations to direct their efforts to be inline with business priorities. By relating the IT infrastructure to the critical business services it supports, SIM solutions improve the ability of IT organizations to solve problems and prioritize them within the context of the business.
Pinpointing the causes of a service outage and demonstrating the impact on the business, customers, and other services in real-time, SIM solutions let you align your IT operations with your business operations.
SIM solutions by BMC Software also leverage your existing investments in IT management tools by integrating with already deployed solutions to gather and share information. SIM solutions are secure, reliable, flexible and scalable, and can handle the ever-changing needs of today’s enterprises.
BMC Batch Impact Manager assures the successful, on-time completion of critical batch business processes, extends CONTROL-M’s capabilities, and allows users to define and manage batch flows on a business process level rather than on a job level.
BMC Event Manager allows you to detect IT problems and concentrate on the fastest resolution before there is an impact on critical IT services, and receives events from IT components and translates them into information to solve the problem faster.
BMC Foundation Discovery provides a valuable, automated system that detects the different components in the IT environment, including client devices, servers, and network infrastructure, and allows IT to optimize availability and speed up resolutions.
BMC Impact Database Gateway integrates the adaptive, real-time service management capabilities of BMC Service Impact Manager, BMC Event Manager, and PATROL Enterprise Manager with historical reporting and custom data warehouse solutions by leveraging relational databases.
BMC Impact Integration for HP OpenView Network Node Manager integrates BMC Service Impact Manager or BMC Event Manager with network node manager events, and gives staff the ability to manage network problems from a business service perspective and see root cause.
BMC Impact Integration for Peregrine Systems ServiceCenter provides tight integration between BMC Service Impact Manager or BMC Event Manager and the ServiceCenter Incident Management application, and enables these BMC Software solutions and ServiceCenter to share full event and incident ticket status.
BMC Impact Integration for Tivoli integrates BMC Service Impact Manager, BMC Event Manager, or PATROL Enterprise Manager with Tivoli, allows IT to manage from a business service perspective, and adds scalability and architectural flexibility to event source acquisition capacity.
BMC PATROL Enterprise Manager lets users deliver business service availability by managing from a business view and consolidating enterprise events into a central point, automates tasks to speed data correlation and corrective actions, and integrates technologies or frameworks.
BMC Service Impact Manager enables BSM through real-time business-aware information about IT services and infrastructure, and uses the BMC Configuration Management Database (CMDB) as an instrumented asset and configuration data source to create and maintain models.
BMC Topology Discovery provides you with fast, logical dependency mapping of components within the network, identifying which IT components comprise enterprise applications, and maps dependencies by looking at ports, processes, and communications.
With real-time service impact management, you can:
- Quickly discover which underlying IT resources are causing business service slow downs or outages
- Understand the impact an IT problem has on different business services and user groups
- Integrate real-time IT and service information with the help desk for improved end-user responsiveness and value
- Manage IT and service information at an enterprise scale with secure distributed roles and responsibilities
- Leverage existing IT tools investments
Service Impact Management is the unifying solution between IT operations, the service desk, and the business that brings it all together for a true business picture of your IT enterprise—in real-time.
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