Easy access to reports and a fast report delivery mechanism are critical components to successful customer relationship management (CRM). Effective report distribution increases company-wide employee productivity and helps customer-facing employees such as call center operators, bank tellers and insurance agents provide better service. BMC CONTROL-D/Agent for OpenVMS Alpha Facilitates centralized monitoring and configuration of OpenVMS Alpha reports, and delivers complete report breakdown and indexing so that your report owners receive and manage only the output they are authorized to receive. BMC CONTROL-D/Agent for OpenVMS VAX Facilitates centralized monitoring and configuration of your OpenVMS VAX reports, and delivers a complete report breakdown and indexing so that your report owners receive and manage only the output they are authorized to receive. BMC CONTROL-D/Agent for Tandem Facilitates centralized monitoring and configuration of your Tandem reports, and delivers a complete report breakdown and indexing so that your report owners receive and manage only the output they are authorized to receive. BMC CONTROL-D/Agent for Unix Centralizes monitoring and configuration of Unix-based reports by channeling your various Unix information sources into a business information management environment, and delivers complete report breakdown and indexing. BMC CONTROL-D/Agent for Windows NT Connects end users with your legacy and current applications and platforms, enables a standard Web browser or desktop solution to provide quick, authorized access to relevant information, and allows you to easily access older reports BMC CONTROL-D/Image Makes vital information available to your entire organization through centralized management and viewing systems, offers instant viewing of original and archived documentation, and uses an electronic centralized management system. BMC CONTROL-D/Page On Demand Provides report viewing of CONTROL-D mainframe documents via any of the CONTROL-D business information management end-user applications, and supports indexing features that isolate and access your specific business criteria within a document. BMC CONTROL-D/WebAccess Server Offers you an inexpensive way to access reports and documents via the Web, facilitates online report-handling tasks, providing Web access to your business information, and allows convenient access to corporate information and production reports. Through Web-based report viewing and electronic distribution, our solutions can help you: Improve customer service Shorten customer hold times - Access reports from a central location and provide only the relevant parts of a report to a customer Provide faster report delivery - Use online report distribution Create a competitive advantage - Offer exact replicas of printed statements and reports via the Web Increase employee productivity Minimize training and time spent - Learn and use only one interface for all report retrieval Create consistent and global report access - Access any type of report, created on any type of system, anywhere in the world, from one central, graphical Web interface Shorten report analysis time - Index reports to be able to find specific information within a report Reduce costs Enable online report viewing and delivery - Reduce the reliance on paper, the need to reprint reports and the associated printing and mailing costs Leverage existing investments - Access reports from disparate systems including your OS/390 and z/OS systems and applications such as SAP R/3