Companies implement Siebel projects to achieve vital business goals such as improving customer loyalty and satisfaction or to lower the cost of reaching and servicing customers. Meeting these goals will be hampered if company sales representatives and customer support staff cannot access customer data whenever necessary. To reach your critical business goals and realize the return on your investment in Siebel eBusiness Applications requires a well-planned change management strategy, which includes executive leadership, end-user training, and communication. Ultimately, failure to meet these goals can damage brand equity, weaken customer loyalty, increase the number of support issues, and erode potential productivity gains and cost savings of the Siebel application. BMC Software provides solutions to manage your Siebel environment throughout the application life cycle. Whether you're planning to roll out Siebel applications or you have an established environment or a pilot project underway, BMC Software’s application management solutions will help ensure that you realize the full potential of your application investment. As a Siebel customer, BMC began its learning curve in 1995, and then became a Siebel Strategic Partner in 2000 and The Preferred Systems Management Vendor in 2002. These years of working with Siebel gave BMC deep and first-hand experience in managing Siebel applications. BMC delivered one of the first systems management tools validated by Siebel and today has one of the broadest customer bases on the market. BMC APPTUNE for DB2 alleviates problems caused by inefficient or run-away SQL statements, provides the most accurate information on SQL statement performance and DB2 object performance characteristics, and uses data to maximize SQL statement and DB2 object efficiency. BMC CATALOG MANAGER for DB2 benefits novice users because its menus and lists help navigate through the DB2 catalog, and benefits experienced DBAs because they can use a single tool to perform a multitude of functions. BMC CHANGE MANAGER for DB2 provides one of the fastest, simplest, most powerful, and most comprehensive tools for managing structural changes across your DB2 subsystems, and ensures that data and associated structures maintain their integrity during structural changes. BMC DBXray for Oracle allows database professionals of all experience levels to manage and master the everyday challenges of database administration, which can be accomplished from any PC with a common Internet browser simply, quickly, and effectively. BMC Performance Manager for Servers provides an extensible, scalable, and easily customizable systems management solution for Windows, Unix, and Linux operating system environments, and allows you to manage the health and performance of operating system environments and applications. BMC SmartDBA Performance Solutions for Oracle offers out-of-the-box monitoring, event management, and basic performance diagnostic capabilities, and adds database space analysis, object reorganization, and SQL analysis and tuning capabilities. BMC Space Expert for Oracle reorganizes business-critical databases while the applications remain up and running and fully available to users, identifies the objects that are most active and in need of reorganization, and schedules reorganization jobs for those objects. BMC SQL-Explorer for Oracle captures, analyzes, and fixes application SQL and Indexes, allows “what if” analysis on a variety of changes, and works with other proven BMC Software solutions via integrations with PATROL, SmartDBA and SQL-Programmer. Realize the Return on Your Investment in Siebel eBusiness Applications Reduce implementation time and increase success of upgrade projects: Size your system to meet your needs - Use reliable baselining of Siebel environment performance for modeling tuning and configuration options Reduce data integration burden - Use out-of-the-box integration for legacy reports and documents to decrease the expertise and time required for integrating Siebel eBusiness Applications with existing environments Maximize IT staff efficiency - Reduce diagnosis time for configuration and connectivity issue Increase user acceptance and customer satisfaction: Prevent unplanned downtime - Proactively monitor, detect, report, and correct potential problems on all key application components of your critical Siebel systems before they affect customers and end-users Manage performance - Measure application response time from the end-user perspective to ensure connectivity to the application and check performance; optimize the end-user experience by compressing network traffic h Ensure current and accurate data - Execute batch data transfers on time and in the correct order; if a job fails, administrators are notified, so jobs can be automatically re-run, and dependent jobs will not be executed until the first successfully completes Maintain application integration - Ensure quick system response for cross-application, real-time transactions by in-depth management of universal area network (UAN) and other integration technologies Lower total cost of ownership: Reduce IT management burden - Reduce Siebel system maintenance by increasing mobile client synchronization rates via proactive notification and enforcement management Automate routine IT administration tasks - Use proactive monitoring, corrective actions, and automated scheduling to increase the productivity of IT staff Reduce reliance on specialist expertise - Use intelligent, Siebel-aware solutions reduce the number of Siebel experts required to manage a growing application environment Maximize IT staff efficiency - Reduce time for problem diagnosis and resolution Solution Sets for Siebel eBusiness Applications Enterprise Application Management Essentials optimize business services and enhance the end-user experience in Siebel environments by improving performance and availability and reducing the total cost of application ownership. Scheduling for Enterprise Applications helps manage application scheduling from a single point of control, while automating many manual processes and eliminating the need for platform-specific training and skills. Security Management for Enterprise Applications automates corporate policy management for the Siebel infrastructure so the right people have the right access, at the right time to business-critical resources. Database Management for Enterprise Applications ensures optimal performance, administration, and recovery of business-critical data across complex Siebel environments. Network Administration for Enterprise Applications provides proactive capacity planning to ensure that networks transporting critical transactions to end users and devices within Siebel systems are capable of supporting the business demand. Storage Management for Enterprise Applications provides a centralized view and reporting of all heterogeneous storage resources within the Siebel environment, enabling performance tuning, accurate storage prediction, and capacity planning. Performance Assurance for Enterprise Applications optimizes the performance of the entire Siebel application environment and enables efficient capacity planning processes to avoiding unnecessary upgrades. Output Management for Enterprise Applications provides comprehensive management for Siebel enterprise documents and reports, including those from legacy applications, from one consolidated view. This view can be made available through the standard application interface with seamless integration.