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The BMC Operations Management portfolio includes products to support the following:
BMC Operations Management Overview
BMC Operations Management applications can help you understand the business relevance of your batch processes so that you can ensure that potential delays are detected in advance and that corrective actions are initiated in time to ensure the availability of your business services. In addition, you can leverage tools for effective report distribution, thereby increasing company-wide employee productivity and helping your customer-facing employees, such as call center operators, bank tellers, and insurance agents, to provide better service.
Features and Benefits
With the BMC Operations Management product portfolio, you can:
- Simplify and improve business processes
- Integrate your enterprise - Schedule various events running on different applications and platforms through a centralized system; enable communication with applications from external organizations
- Centralize batch scheduling - Define and manage a batch business process that spans across applications, platforms, external events, Web processes, and manual processes from a central location via graphical interface
- Manage diverse platforms - Manage all of your platforms through one common management method; find support for more than 20 platforms, including z/OS, Unix, Microsoft Windows Servers, AS/400 and Linux
- Manage diverse applications - Manage any application, including your resource planning, ebusiness, legacy, and custom applications through one common management method
- Minimize training and time spent - Learn and use only one interface for all report retrieval
- Create consistent and global report access - Access any type of report, created on any type of system, anywhere in the world, from one central, graphical Web interface
- Shorten report analysis time - Index reports to be able to find specific information within a report
- Increase employee productivity and reduce costs through rapid problem detection, escalation and resolution
- Reduce manual errors and improve productivity - Automate batch scheduling to streamline the production flow
- Predict and prevent problems - Enable proactive management through event-based job scheduling
- Maximize resources - Use existing IT infrastructure efficiently
- Enable online report viewing and delivery - Reduce the reliance on paper, the need to reprint reports, and the associated printing and mailing costs
- Leverage existing investments - Access reports from disparate systems, including your OS/390 and z/OS systems, and applications, such as SAP R/3
- Improve customer satisfaction
- Shorten customer hold times - Access reports from a central location and provide only the relevant parts of a report to a customer
- Provide faster report delivery - Use online report distribution
- Create a competitive advantage - Offer exact replicas of printed statements and reports via the Web
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