Reduce Service Support Costs Quickly with BMC Remedy OnDemand

This video introduces you to BMC Remedy OnDemand, the Software as a Service offering of the industry-leading BMC Remedy suite of applications.  The video begins with a review of the benefits of the Software as a Service model, and then explains what’s available in the BMC Remedy OnDemand offering, and finally shows why BMC Remedy ITSM and related BMC products are the preferred solution for automating Service Support processes.

For BMC customers and prospects only.

More Demos:

• Leveraging the Power of Relationships
• Using Service Targets to Prioritize Incident Requests
• Aligning Changes Into a Coordinated Release
• Submitting a Request for Service
• Creating a Contract
• Submitting a Procurement Request
• Using Broadcasts to Reduce Incident Requests
• Training Service Desk Staff with Decision Trees
• Using the Change Calendar to Reduce Risk with Changes and Releases
• Enabling Fast and Accurate Changes with Task Management
• Quickly Creating a Fully Qualified Release Request
• Managing Assets Using the Asset Console
• Creating and Running Ad Hoc Reports
• Running Predefined Reports
• Customizing and Using the IT Home Page
• Using the Process Flow Status Area with an Incident Request
• Maintaining Software License Compliance
• Detecting CI Collisions Between Change Requests
• Quickly Resolving an Incident Request by Using Incident Matching
• Managing the Impact of Infrastructure Changes
• Quickly Creating a Fully Qualified Incident Request
• Quickly Creating a Fully Qualified Change Request
• Exploring BMC Atrium CMDB
• Accessing the BMC Service Management Process Model
• Incident Management Process Flow