BMC User Workplace Automation with Matrix42

Full access to business services from anywhere, anytime, from any device

Manage the entire user workplace experience through an automated system that:

• Provides configuration management for all user devices, including desktops, laptops, handheld devices, and smart phones
• Enables self-service capabilities for users for commonly requested activities (e.g. OS system upgrade, application request/fulfillment, virtual desktop provisioning, etc.)
• Seamlessly manages both physical and virtual desktop environments through a single console
• Provides remote control capability to facilitate break-fix scenarios and root cause analysis
• Offers user-configurable system backup and recovery for all Windows settings and user data files
• Includes software/hardware/patch discovery, software management, OS patch management, OS provisioning and migration, remote control and system backup and recovery

By leverage the functionality of BMC User Workplace Automation with Matrix42 you will:

• Reduce OS migration costs by as much as 58%
• Quickly recover from client issues such as system corruption, hardware disasters, and fatal system errors in minutes with the reliability of knowing that your user data is safe and secure
• Dramatically reduce help desk calls by providing users with a simple self-service portal for most common user requests
• Reduce costly desk-side visits by technicians by taking advantage of advanced remote control features