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Incident and Problem Management with On-Premise Remedy Service Desk

Part of the BMC Remedy IT Service Management Suite

The industry’s leading incident management solution

Enable comprehensive, best practice based incident management and problem management processes via intuitive, easily adopted, enterprise scale technology

This product provides:

  • Distinct, yet fully integrated, ITIL based incident management and problem management applications
  • Single, purpose built CMDB allowing for business awareness of service desk functions
  • Powerful, proven workflow engine enabling automation of service desk processes
  • Seamless integration with other service management solutions (change, asset, service level, service request, identity, knowledge)
  • Simplified interfaces for rapid incident and problem creation and closure
  • Multi-tenant architecture supporting service desk consolidation for global enterprises
  • Built-in process flow taskbar and interactive process model based on ITIL

With BMC Service Desk as a stand-alone solution or as part of the BMC Remedy IT Service Management Suite, you will:

  • Enforce best practice processes
  • Improve key metrics such as first call resolution, mean time to repair, reoccurring incidents
  • Reduce call volumes and encourage user self-sufficiency by letting users search FAQs, known solutions, and workarounds to common issues
  • Prevent future incidents from occurring
  • Increase customer satisfaction ratings
  • Align service desk functions with business drivers
  • Enable service desk consolidation

 

Related Products and Services
This product is part of: BMC Remedy IT Service Management Suite
Other products in the suite:

BMC Asset Management
BMC Change Management
BMC Service Request Management
BMC Knowledge Management
BMC Demand and Resource Management
BMC Financial Planning & Budgeting
BMC IT Controls Management
BMC Service Cost Management
BMC Supplier Management
BMC Atrium CMDB
BMC Atrium Dashboards and Analytics
BMC Atrium Discovery and Dependency Mapping
BMC Atrium Orchestrator
BMC Atrium Service Level Management

Software as a Service (SaaS): Remedy OnDemand
Consulting Services: Services for IT Service Management
Education: BMC Service Desk Learning Path
Mobility: BMC Mobility for IT Service Management
Other related products: BMC Service Management Process Model
Tific Support Automation Suite
More service desk software options

 

 
Contact Us
 

Call us at (877) 945-6325 or email us. Or find your local BMC office.

 
BMC Remedy OnDemand
 

BMC Remedy OnDemand

Comprehensive IT Service Management built for demanding enterprises. Certified ITIL® compatible by PinkVERIFY™. Seamless upgrades. Realize value in just 30 days.

Learn more

Business runs on IT. IT runs on BMC Software.