BMC End User Experience Management

Part of the BMC Application Management Suite

Reduce the time, effort, and cost involved with resolving application performance issues by providing both IT and the business with real-time insight into end user experience — across physical and cloud environments, the internet, corporate networks, and content delivery networks (CDNs) —  from mobile devices to the data center.

This solution provides:

• Global Visibility into Application Performance — Eliminate “blind spots” by accurately measuring real-time performance and filtering data to ensure you have all the information you need — without unnecessary noise
• Automated End-User Forensic Analysis — Combine maximum visibility into user experience with deep session analysis to enable rapid and precise problem detection, prioritization and isolation
• Real-Time Change Impact Analysis — Prevent end-user performance issues resulting from application and infrastructure changes
• End-to-End Application Performance Monitoring — Detect problems as soon as a single user experiences them – and capture all of the diagnostic data necessary to drive rapid problem isolation and resolution – for all application architectures
• Rapid Time to Value — See results within hours with fast and easy to deploy solution

With BMC, you will:

• Exceed service levels and avoid costly, reputation-damaging application slowdowns and outages through improved real-time visibility into end-user performance
• Ensure reliable, high performing applications by detecting problems 90 percent faster, properly prioritizing and quickly isolating the root cause of issues based on service levels and impacted users
• Support business needs for new applications, releases, and technology changes by understanding the impact of these changes on end-user experience
• Reduce costs and restore services faster by automating manual processes and reducing the time spent on problem isolation by 80 percent   
• Achieve rapid return on investment with scalable, easy to deploy solution that produces actionable results in less than a day

Resources

Analyst Reports

• Gartner: Application Performance Monitoring Is the First Step to Manage the Hybrid Cloud Application Portfolio (Gartner site)
• Gartner: End-User Experience Monitoring in APM: Past, Present and Future (Gartner site)
• Gartner: Leverage Your Application Performance Monitoring Through the Application Life Cycle (Gartner site)
• EMA: BMC Launches Application Performance Management in BSM Context for Cloud and Hybrid Datacenters (registration required) 
• EMA: Predictive, Proactive Application Performance Management (registration required)
• Forrester: Market Overview: Application Performance Management, Q4 2011 (registration required)
• Forrester:  Trends: The Diversification Of End User Experience Monitoring (registration required)
• Ptak Noel: BMC Adds Competitive Muscle to End User Experience Management