Change Management Software

Part of the BMC Remedy IT Service Management Suite

Gain control of change management processes and eliminate the leading cause of unplanned IT failures

Manage change across the entire IT infrastructure – from data centers to desktop – according to ITIL^® best practices and organizational policy.

This product provides:

• Distinct, yet fully integrated, ITIL based change and release management applications
• Single, purpose built CMDB allowing for business awareness within the change and release process
• Powerful, proven workflow engine enabling automation of change and release approvals
• Seamless integration with other service management solutions (service desk, asset, service level, service request, identity, knowledge)
• Simplified interfaces and templates for rapid change and release creation and processing
• Multi-tenant architecture supporting global enterprises
• Built-in process flow taskbar and interactive process model to enforce process rigor

With BMC Change Management, you will:

• Enforce best practice processes 
• Improve metrics such as incidents caused by change, change backout rates, failed changes
• Possess change management visibility like never before with collision detection, change impact analysis and simulation and business oriented change dashboards
• Align change management functions with business drivers
• Realize closed loop change and configuration with seamless integration to configuration automation solutions

 ITIL^® is a registered trade mark of the Cabinet Office