BMC Remedy OnDemand
The most comprehensive, celebrated
ITSM solution – available via SaaS. BMC Remedy OnDemand is the most feature-rich and user-friendly IT Service Management (ITSM) solution available in the cloud today. Built on more than 20 years of leadership and innovation, it's robust enough to satisfy the most complex, demanding IT enterprises in the world – and now you can run it, too.
 Why choose BMC Remedy OnDemand?It's truly enterprise-classThe most demanding IT organizations choose BMC Remedy OnDemand because it has everything an enterprise needs from the moment you log in. It's far more than just a service desk. With built-in change, asset, and knowledge management (and so much more), you're aligned with certified ITIL-compliant best practices from day one. It brings everything togetherManage all of your enterprise software licenses – take action to respond to incidents, and enable self-service and more from a single cloud-based ITSM solution. It's ITSM on the goNever before have help desk agents and end users been able to do so much, so easily. With self-service and apps designed for the mobile worker, providing and getting help is easier than ever. It's a no-brainerRealize value in just 30-days. No kidding. And you're always running at optimal TCO – no patches or upgrades to manage, and no hardware to buy or maintain. A few of the many powerful features: Asset request (self service)BMC Remedy OnDemand includes the industry's leading asset and inventory management solution, making it easier for you to request, fulfill, track, and manage valuable company property.  Change ApprovalRequest, approve, and keep track of every change across your entire infrastructure — from data centers to desktops, configuration changes to software deployments — according to ITIL best practices and your policies.  Service costing and financial impact analysisRobust out-of-the-box reporting capabilities and dashboards help you get detailed consumption metrics, forecast the cost impact of changes, and even charge or show back costs to business units. It's all built in.     Wallace Wilhoite
CSIRC Lead, Digital Forensics Services Department of Health & Human Services  Analyst opinions – and more
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