Tific Support Automation Suite

The industry’s leading Windows support automation solution

Improve customer service quality and service desk processes with self-service, assisted service, and self-healing automation solutions:

• Self-service – easy, contextual, staff-developed support automation processes
• Assisted service – automatic transfer of relevant information about client systems to service desk analysts
• Self-healing – automated remediation of problems based on continuous monitoring of end-user computing platforms

By implementing the Tific Support Automation Suite alongside your BMC Remedy solutions, you will realize the following benefits:

• Reduce support workloads and service request volume by 30-40%
• Speed MTTR by automatically providing “content” and “state-of-the-machine” information (ie. applications, error codes, and license keys) to the service desk during triage
• Increase self-service user adoption and simplify automation processes by using standardized style sheets to capture knowledge
• Facilitate problem remediation and ensure a consistent, accurate, context-based user experience through step-by-step decision trees
• Create intelligent reports by capturing statistics, patterns, usage, and dashboards

Related Products

• BMC Remedy Service Desk
• BMC Service Request Management
• BMC Remedy Knowledge Management