Hitachi ID Password Manager for BMC Service Desk Express

Hitachi ID Password Manager for BMC Service Desk Express

BMC Service Desk Express’ preferred enterprise password management solution

Enable Service Desk Express integrated password management resulting in reduced IT costs and user downtime, fewer passwords for users to remember and increased security

• Password synchronization – synchronize passwords across over 70 systems/applications via web or Windows
• Self-service password reset/unlock – allow end users to initiative password reset tasks from web or Windows
• Service desk password reset – enable service desk to reset end user passwords from within Service Desk Express
• Password policy enforcement – apply organizational password policies prior to synchronization
• Service Desk Express integration – create, update and close password related incidents including user self-service requests providing effective call and problem statistics

By implementing Hitachi ID Password Manager with BMC Service Desk Express, you will:

• Eliminate 60% to 90% of password problems
• Deflect 80% of password related calls from service desk
• Reduce MTTR for password related calls to 1-2 minutes
• Improve security with centralized management of passwords, tokens, biometrics, smart cards/certificates

Related Products

• BMC Service Desk Express Suite
• BMC ITSM Express