BMC Alignability for Service Desk Express

Easily implement field-proven, ITIL service support and service delivery best practices

Bridge the gap between ITIL theory and your service management implementation

BMC Alignability for Service Desk Express provides:

• Field proven, out of the box ITIL processes (Service Support and Service Delivery)
• Interactive, web-based access to ITIL model, procedure, process and work instructions
• Built in key performance indicators and dictionary of ITIL terms
• Configurable solution enabling adaptation to your organization's specific requirements

With BMC Alignability for Service Desk Express, you will:

• Rapidly deploy, ITIL aligned service support and service delivery processes
• Ensure adherence to ITIL processes with supporting technology
• Deliver superior quality of service by continuously optimizing processes
• Speed adoption of BMC Service Desk Express Suite and minimize training requirements
• Reduce BMC Service Desk Express Suite deployment time by more than 50 percent

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