BMC Service Management Process Model

Speed deployment, reduce costs, and eliminate major risk factors associated with IT service management implementations

Align people, processes, and technology through the use of visual ITIL process models that tie service support processes to work instructions detailing how you use your BMC Remedy solutions.

This field-proven process model:

• Natively integrates workflows, data, and tasks across incident, problem, change, configuration (CMDB), service request, service level, and asset management
• Can be customized to fit organization-specific requirements
• Gives you the benefit of years of continuous process improvement, hundreds of successful implementations, and an unsurpassed training curriculum
• Saves at least four months of process definition effort
• Provides easy Web-based access to detailed instructions
• Minimizes training requirements for IT staff

By including the BMC Service Management Process Model as part of your BMC Remedy implementation, you will:

• Implement service management processes quickly with minimized risk
• Achieve process efficiencies and reduce operating costs
• Respond more quickly to new IT service demands from the business
• Improve staff productivity by automating standardized processes, policies, routine tasks, and customer self-service
• Increase process maturity to meet audit and regulatory requirements
• Demonstrate the value of service management and continuously improve processes with business service metrics and key performance indicators that span functional areas