BMC Service Management Process Model

Business Challenge

Most service providers are so involved in the day-to-day operations that they have little time left to add new services or to improve existing ones. It does not matter whether the service provider is the IT department of a larger organization, or an external supplier whose core business is the provision of IT services. Both types of organizations need to provide advanced functionality at a competitive service level and price.

Business Need

• Respond more quickly to new IT service demands from the business
• Implement service management processes quickly with minimized risk
• Increase process maturity to meet audit and regulatory requirements

Our Solution

BMC Service Management Process Model (SMPM) provides field-proven processes for the BMC Remedy IT Service Management product portfolio. These out-of-the-box processes are based on the ITIL best practices and can be customized to fit organization-specific requirements. BMC SMPM allows you to implement mature service management process quickly with minimum risk of failure. The implementation of the SMPM processes establishes a transparent IT organization capable of responding swiftly to the ever-changing business needs.

Key Features & Benefits

• Allows organizations to benefit from years of continuous process improvement
• Saves at least four months of process definition effort
• Provides easy web-based access to detailed instructions
• Minimizes training requirements for IT staff