BMC Analytics for BSM

Business Challenge

Organizations face difficulties in making the right operational decisions to support business goals due to a lack of reporting capabilities that aggregate IT process data around a common view of business services. Traditional reporting relies on static reports that provide important information overviews, but lack functionality for users to drill down into a deeper level of analysis. This can result in time lags for non-technical people who need to make quick business decisions.

Business Need

• Make decisions that better align your IT configurations to business goals
• Analyze IT configurations, incidents, and problems and their supporting role in business services
• Understand the financial impact and cost associated with any configuration

Our Solution

BMC Analytics for BSM provides point-and-click analysis and advanced reporting across BMC Remedy Service Desk, BMC Remedy Asset Management, and BMC Atrium CMDB. This solution includes out of the box, best practice reports for these solutions as well as ad-hoc analysis capabilities to create aggregated reports on metrics and key performance indicators that span all three BMC solutions. By combining these three solutions into a consolidated view, BMC Analytics allows customers to analyze and understand the incidents, problems, financial impact and cost associated with any business service.

Key Features & Benefits

• Includes best practice interactive reports out-of-the-box for Incident Management, Problem Management, Asset Management, and CMDB
• Provides a prebuilt data “universe” that gives non-technical users the ability to intuitively create reports in seconds, without programming
• Uses a Web-based interface for interactive, ad hoc query and analysis
• Allows the sharing of Web-based reports across an organization’s IT and business users
• Runs on industry-leading BusinessObjects technology