BMC Dashboards for BSM

Business Challenge

Providing proper management visibility into key IT performance indicators is imperative to running and maintaining an effective IT organization that consistently meets the demands and needs of the business. Unfortunately, these indicators and metrics are often scattered across various IT management tools and applications, making it difficult to gain management-level visibility into overall performance within an IT organization.

Business Need

• Align business objectives with IT by tracking and communicating key business and IT metrics
• Link operational metrics with business priorities and initiatives
• See summarized, cross-functional views of IT performance
• Use interactive access to IT performance indicators to optimize decisions and accelerate results

Our Solution

BMC Dashboards for BSM enables the linking of critical IT process into a dashboard view that provides aggregated performance indicators within a single pane of glass. By providing a consolidated, graphical interface of best practice IT metrics for incident, problem, change, and service impact management, BMC Dashboards delivers highly interactive access to key metrics, thus enabling IT managers who require the right data at the right time to optimize decisions and improve the success of their IT support functions.

Key Features & Benefits

• Includes best-practice metrics and key performance indicators aligned with IT Infrastructure Library (ITIL®) best practices
• Leverages highly intuitive, graphical interface with right-time metrics aggregated across IT processes
• Provides “just enough” drill-down, as well as trending capabilities across business services
• Supports fully customizable, personalized, and role-based views for key performance indicators (KPIs)