BMC Configuration Manager Express

Business Challenge

Businesses struggle to gain visibility and control over their IT assets, which are dynamic due to technology, shifting business requirements, employee growth, and acquisitions. Approaching asset inventory with manual hardware and software audits is costly, incomplete, and obsolete. The constant flow of application updates and patches burden limited IT resources and can enhance maintenance costs.

Business Need

• Discover configurations and relationships between key hardware and software components
• Manage application and patch updates/installations for clients and servers
• Respond more quickly to help desk requests, organizational changes, and personnel moves/additions
• Provide policy-based, proactive management to actively prevent shifts from approved configurations

Our Solution

BMC Configuration Manager Express automates critical client management functions across the company. You can define policies that continuously enforce functions, such as deploying and managing applications, patches, inventory scanning, and software usage tracking. Inventory collection and centralized reporting tools enable you to ascertain license compliance and make informed business decisions and save money in hardware and software purchases. BMC Configuration Manager Express closely integrates with BMC Service Desk Express Suite to provide superior IT Service Management.

Key Features & Benefits

• Reduces administrative costs by defining and enforcing continual compliance and by initiating corrective action of any compliance exceptions
• Automates application installation, updates, repair, and removal through a single, multipurpose package
• Moves user base efficiently from a mix of back versions to the most current version using versionless updating
• Provides automatic, continuous, and policy-based patch updates through patch managementProvides extensive and accurate inventory data for servers, desktops, and laptops through inventory management
• Integrates with BMC Service Desk Express Suite to provide your support staff with access to detailed information, thereby expediting call resolution