BMC Remedy Change Management Dashboard

Business Challenge

The increasing visibility of Change and Configuration Management has created a need for increased oversight. Both Change Managers and IT executives are taking a more active interest in the health and performance of their change management processes. Obtaining that complete picture of what is happening in the change environment can be difficult. Changes are often executed and managed out of different departments or geographic areas, making it difficult to consolidate and view the entire picture.

Business Need

• Monitor service levels
• Ensure compliance with corporate procedures
• Understand the root causes of change requests
• Determine the financial cost of change management
• Quickly and easily check the health and performance of changes activity in the organization

Our Solution

The BMC Remedy Change Management Dashboard provides real-time monitoring of enterprise change management processes. More than 20 graphical dashboards provide at-a-glance details on the status of changes in categories including “health” of changes in process, financial impact of changes, change information by customer, and operational performance vs. expectations. BMC Remedy Change Management Dashboard augments the management capabilities of BMC Remedy Change Management and enhances your ability to respond to any issue that might arise — before it becomes a compliance or operational concern.

Key Features & Benefits

• Offers 20+ out-of-the-box reports that provide a view of the health of current changes in process
• Enables you to easily create additional dashboards to meet specific business needs
• Leverages information within BMC Remedy Change Management for improved oversight and visibility