BMC Identity Discovery

Business Challenge

In most organizations, the events and changes in the IT environment have a direct impact on the users of systems and applications. Therefore, a comprehensive analysis of the service model must take end users and customers into account. However, daily changes to the user base, caused by attrition, transfers, promotions, merges and acquisitions, and other business changes, make it impossible to manually maintain an up-to-date view of the users and their resource relationships.

Business Need

• Auto-populate and maintain the Configuration Management Database (CMDB) with People data
• Discover users and their relationships to resources, applications, business processes, and services
• Allow for a manageable information base through configurable discovery scope of users and groups

Our Solution

BMC Identity Discovery automatically discovers users of systems and applications across your organization and associates them with unique business profiles, such as their departments, business functions, and contact information. By adding data around the individual providers and consumers of IT and business services, you can make more informed business decisions and prioritize services. BMC Identity Discovery is part of BMC Discovery, which is a solution for capturing, reconciling, and continuously updating all three dimensions of BSM data: People, Business Process, Applications and IT Infrastructure.

Key Features & Benefits

• Automatically propagates users and their relationships into the BMC Atrium CMDB
• Enriches the IT and business service model with the data about the people who provide and consume IT and business services
• Provides up-to-date information about users, including their contact information for notification purposes
• Facilitates prioritization and decision-making around impact and change analysis
• Integrates with the BMC Remedy Identity Management
• Improves service availability by ensuring that critical users are active