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BMC Remedy IT Service Management Suite

The No. 1 choice for ITIL-aligned service management processes

Reduce complexity and make customer support, change, asset, and request management a seamless integrated process.

This comprehensive suite includes:

  • A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows
  • The industry’s leading service desk solution
  • A closed-loop change and release process tied to incidents and problems
  • Self-service request catalog for IT, security, and, business needs
  • Tracking of incident response times and service desk performance against SLAs
  • Asset and software license lifecycle and compliance management
  • Real-time performance and ROI metrics reporting
  • Mobile applications with instant alerts

With BMC, you will:

  • Prioritize support activities and focus on critical business services
  • Increase staff productivity and consistency by automating processes, policies, and tasks
  • Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
  • Reduce IT support costs through self-service call-deflection
  • Keep IT staff “connected” with a pre-configured, easy-to-use solution optimized for handheld devices

More benefits:

Functionality Your IT Benefits Your Business Benefits
Service Desk Cut mean-time-to-repair by 30% Improve restoration time faster
Change Management Reduce change failures up to 40% Sustain high availability with less outages
Asset Management Decrease software and asset cost by 30% Lower overall IT support costs
Service Request Mgmt Deflect 40% - 60% service desk volume Reduced time to fulfill requests
Knowledge Management Speed resolution Empower users with self service knowledge
Mobility Manage IT anywhere, any time Boost productivity and reduce IT support costs
Demand & Resource Mgmt
 Manage resource demand vs. supply Align IT projects with business drivers
Financial Planning Accelerate planning from months to weeks Reduce overall IT costs
IT Controls Management
 Manage governance & compliance across IT Minimize cost & labor associated with audits
Service Cost Mgmt
 Establish & communicate IT costs Reduce overall IT spend by up to 10-15%
Supplier Management
 Manage the entire supplier lifecycle Reduce supplier spend by 5-15%
CMDB Consolidate silos of data Understand how IT supports business services
Dashboards and Analytics Gain visibility into Key Performance Indicators Make decisions based on business impact
Discovery & Dependency
Discover IT resources and business services Minimize outages and improve utilization
Orchestration Automate repetitive tasks and handoffs Reduce cost & risk of manual processes
Service Level Management Define, track, and measure IT service levels Improve customer satisfaction

 
 
Contact Us
 

Call us at (877) 945-6325 or email us. Or find your local BMC office.

 
BMC Remedy OnDemand
 

Comprehensive IT Service Management built for demanding enterprises. ITIL Certified. Seamless upgrades. Realize value in just 30 days.

Learn more

 
SaaS for Government
 

BMC Remedy OnDemand for Public Sector

Support FISMA and comply with the Low and Moderate security controls of NIST 800-53 with new SaaS-based ITSM solution specifically developed for educational, local, state and federal agencies.

Learn more.

 
Gartner Report
 

Gartner evaluates service desk vendors. See who stands out - and why.

Read the report.
Business runs on IT. IT runs on BMC Software.