BMC Remedy IT Service Management Suite

The No. 1 choice for ITIL-aligned service management processes

Reduce complexity and make customer support, change, asset, and request management a seamless integrated process.

This comprehensive suite includes:

• A full set of IT service management applications that share a native, purpose-built architecture and best-practice process flows
• The industry’s leading service desk solution
• A closed-loop change and release process tied to incidents and problems
• Self-service request catalog for IT, security, and, business needs
• Tracking of incident response times and service desk performance against SLAs
• Asset and software license lifecycle and compliance management
• Real-time performance and ROI metrics reporting

With BMC, you will:

• Prioritize support activities and focus on critical business services
• Increase staff productivity and consistency by automating processes, policies, and tasks
• Reduce MTTR and eliminate recurring incidents through embedded problem and knowledge management processes
• Reduce IT support costs through self-service call-deflection