BMC Business Package for Service Level Monitoring

Business Challenge

Enterprise applications today must meet acceptable and pre-established service levels in order to guarantee business continuity and end-user satisfaction. This must be done while maintaining costs down in order to achieve a reasonable ROI on their critical application investment.
Application owners must continuously and independently monitor service levels delivered to users or through transactions that he or she is responsible for.

Business Need

• Reduce downtime and increase overall availability
• Increase quality of service
• Achieve significant ROI on the IT investment
• Reduce IT personnel required to manage an enterprise environment
• Continuously be aware of the state of key systems and services, as well as service levels

Our Solution

BMC Business Package for Service Level Monitoring enables SAP Enterprise Portal customers to monitor service levels delivered to various groups of users and SAP EP “transactions”, and ensure contracted service levels are met. The BP for SLM is based on SAP Enterprise Portal technology, and communicates with its users through a SAP Enterprise Portal iView. It is deployed and executed within the SAP Enterprise Portal, making it possible for any business stake holder to continuously and independently monitor service levels delivered to users or transactions he or she is responsible for.

Key Features & Benefits

• Helps prioritize IT resources based on business goals and define different service-level targets according to user/transaction importance
• Saves administrators time by providing the interface to end users to independently define and run service level reports
• Eliminates time-consuming report administration by enabling the creation and publishing of reports via the Web
• Does not require any external infrastructure or additional administration