BMC Service Desk Express Suite

Unique ITIL help desk solution specifically for small-to-midsized businesses

Increase IT’s contribution to overall business value with increased visibility and metrics that reduce operational costs and improve efficiency.

Benefit from an integration engine that provides strong out-of-the-box integration capabilities that lead to improved efficiency and performance of the service desk.

This solution includes:

• Strong out-of-the-box integration capabilities built at the UI level, eliminating the need to make detailed and complex database-level packages for integration
• Out-of-the-box connectors, including Web Services, ODBC, SNMP, XML, LDAP/ADSI, and Text/CSV, for integration with generic external applications
• Wizard-driven tools that simplify creation of workflow, queries, and configuration
• Instant access to important service data via QuickViews
• Forms personalization to meet the needs of the organization
• Powerful workflow and reporting capabilities

With BMC Service Desk Express Suite, you will:

• Optimize IT assets through better resource efficiency
• Lower risk and achieve compliance by automating key service management processes
• Boost process efficiency by implementing IT Infrastructure Library (ITIL) best practices
• Determine the cost of key activities and better manage IT support operations with out-of-the-box metrics

BMC Service Desk Express Suite is part of the BMC ITSM Express solution, which links key service management processes to the service desk, including discovery, asset management, change management, configuration automation, and availability management.

More service desk software options.

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