|
Business Challenge
As your business becomes increasingly dependent upon technology, your IT organization must be more responsive to change and more accountable for adhering to accepted change processes. However, with increased complexity in the IT environment, the risks of managing changes across the multiple functional and departmental boundaries can be significant.
Business Need
- Define and implement standard processes to manage the change life cycle and reduce risk
- Formalize release management process to improve efficiencies
- Identify the impact and risk of proposed changes on business to ensure proper actions are taken
- Create, track, and manage task dependencies and control deployment changes to avoid disruptions
- Maintain control and visibility of the change process to ensure compliance and improve reporting
Our Solution
BMC Remedy Change Management Application delivers comprehensive policy, process management, and planning capabilities that help you increase the speed and consistency in which you manage your release process and implement changes while minimizing risk and errors. With its out-of-the-box integration to BMC Configuration Management, it manages an automated, closed-loop solution that can automatically track a Request for Change (RFC) from Request Initiation to Planning, Implementation, and Verification. BMC Remedy Change Management Application is critical to ensuring that IT change is managed in harmony with business objectives.
Key Features & Benefits
- Comes built directly on the BMC Atrium CMDB that can be continuously updated by the BMC Discovery Solution
- Formalizes release management process
- Integrates with BMC Configuration Manager to create a closed-loop process that manages the RFC from initiation through implementation/verification
- Offers built-in approval processes for change requests
- Provides enforced task sequencing and serial task notification as each task in a request is completed
- Offers out-of-the-box integrations with incident and problem management, service level management, asset management and other related BSM processes
|
