BMC Remedy Action Request System

Business Challenge

Managing processes by using traditional paper-based and email communications is cumbersome, labor-intensive, and slow. Manual processes hamper an employee's ability to organize efforts and manage tasks efficiently through all the steps and approvals required for completion. They also make it difficult for management to document service levels and ensure optimal performance. However, automation isn't always sufficient to optimize efficiencies. You also need to be able to automate and manage processes in an environment where business needs are continually changing. You need to be able to not only automate your processes, but also adapt them to continually meet these evolving requirements.

Our Solution

AR System provides a consolidated Service Process Management platform for automating and managing Service Management business processes. With its request-centric, workflow-based architecture, AR System is optimized for efficiencies in Service Management business process delivery, and includes pre-built modules for notifications, escalations, and approvals. It also provides business activity monitoring functionality to proactively measure business process performance. AR System is compatible with existing IT infrastructures, and includes intuitive integration capabilities, including support for Web Services.

Key Features & Benefits

• Automate service management business processes
• Integrate processes with systems across the enterprise
• Adapt and evolve your processes to continually align with the needs of the business
• Manage business process performance in real-time
• Replace outdated manual systems with process automation that speeds the handling of unique processes
• Rapidly prototype, deploy, maintain, and iterate Service Management applications
• Capture and track critical business data