Aeroprise Mobility for BMC Remedy Service Desk

Access a real-time view of incidents and problems directly from your mobile device

Stay connected to your service desk using mobile devices, such as BlackBerry, Windows Mobile, and iPhone smart phones

• Manage incidents, problems, asset records, and change requests with one mobile solution
• Create incidents, asset records, and work logs
• Escalate issues and respond to assigned incidents anywhere, anytime
• Change multiple fields at once and update the BMC Remedy Service Desk application in real time
• Access real-time snapshots of key performance indicators

Connect BMC Remedy Service Desk to your mobile device to optimize service desk productivity, lower risk, improve customer service, and reduce IT costs