Aeroprise Mobility for BMC Remedy IT Service Management Suite

Access a real-time view of incidents, problems, assets, changes and service requests directly from your mobile device

Stay connected to your service management processes through mobile devices, such as BlackBerry, Windows Mobile, and iPhone smartphones

• Manage incident, problem, asset, change and service requests with one mobile solution
• Receive, acknowledge and open records with detailed information
• Create incidents, asset records, and work logs
• Escalate issues and respond to change requests anywhere, anytime
• Change multiple fields at once and update the BMC Remedy application in real time
• Transfer records to other technicians
• Find record information in any field
• Access up-to-date snapshots of key performance indicators

Connect your BMC Remedy solutions to your mobile device to optimize productivity, lower risk, improve customer service, and reduce IT costs