AlarmPoint Enterprise Suite by AlarmPoint Systems

Add intelligent notification, escalation, and remote response capabilities to your BMC solutions

Provides targeted, real-time notification and information to the right person — anywhere, on any device

This flexible, enterprise-grade notification and resolution system:

• Proactively notifies business users of service-impacting events before faults and service degradation
• Creates repeatable, structured processes for incident resolution
• Supports sophisticated escalation policies; group and rotation associations; and holiday and vacation scheduling 
• Minimizes IT administrative burdens through a self-service, Web-based user interface
• Integrates, out-of-the-box with BMC solutions 

With AlarmPoint, you will:

• Accelerate incident resolution, and reduce downtime
• Increase accuracy of personnel assignment and dispatch, reducing costs  
• Repair service outages faster and provide an auditable trail of the resolution process
• Eliminate human error in incident, service, and support processes by automating IT alert and escalation
• Allow remote staff to view and resolve events from their mobile devices

Related Products

• BMC ProactiveNet Performance Management
• BMC Event and Impact Management
• BMC Remedy IT Service Management Suite