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Business Challenge
In high pressure IT environments, undetected and unresolved events are costly to the enterprise. Often the leading causes are human error, manual escalation processes, and inadequate Alert Management technology that sends false alerts to an already overloaded IT staff. Personnel cannot resolve issues from a mobile position and often work in parallel unnecessarily. The results range from slow times to resolve and inaccurate staff dispatch to outages and breached service level agreements.
Business Need
- Increase accuracy of personnel assignment and dispatch
- Proactively notify business users of service-impacting events before faults and service degradation
- Repair service outages faster and provide an auditable trail of the event resolution process
- Eliminate human error in incident, service, and support processes by automating IT alerting and esca
- Allow mobile staff to view and resolve events from their smartphones
Our Solution
The AlarmPoint Professional Suite provides an Alert Management platform spanning multiple functions throughout the enterprise, including incident, support, change and asset management. AlarmPoint eliminates inefficient mass notification by intelligently targeting incident data to IT staff based on scheduled, subscribed and dynamically created teams. Assignment and escalation are automated so necessary information can be instantly delivered to mobile, remote and on-call personnel via any mobile device. Recipients can take immediate action to resolve events, saving time and eliminating costly manual processes.
Key Features & Benefits
- Reduce mean-time-to-resolve with targeted alerts getting the right event info to the right person at the right time
- Eliminate manual escalation and assignment by using instant, automated, actionable information delivery and response options
- Guarantee message delivery with role-specific Information Deliver Assurance
- Enable remote action, allowing mobile IT staff to quickly understand the event, take ownership and resolve
- Support sophisticated escalation policies, group and rotation associations, and holiday and vacation scheduling
- Optimize mobile personnel capabilities with purpose-built mobile applications
- Decrease downtime with proactive monitoring from mobile devices
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