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Business Challenge
Business depends upon IT infrastructure and expects excellent service levels. IT organizations need to both align and maintain IT-to-Business definitions in an ever-changing environment. Understanding how IT and Business relate helps IT set response priorities for service problems that are based on business priorities, provides competitive advantage, shows the Business value that IT delivers, enables the IT organization for Business Service Management (BSM), and helps ensure IT survival.
Business Need
- Show the value that the IT organization delivers to business operations
- Instrument the ability to model how IT relates to the Business and maintain those models
- Provide role-based reports and dashboards for efficient analysis and response to real-time impacts
- Provide business/IT service impact intelligence to IT operations, help desk and change management
- Leverage existing IT information and tool investments; no rip-and-replace
Our Solution
BMC Service Impact Manager (SIM) enables BSM through real-time business-aware information about IT services and infrastructure. SIM leverages existing management tools and processes events against service models that relate IT and Business. Business-aware service models enable IT to pinpoint root cause and prioritize Business-critical problems. SIM uses the BMC Configuration Management Database (CMDB) as an instrumented asset and configuration data source to create and maintain models. Common reporting and Web portal technologies deliver role-based dashboards and IT service impact reports.
Key Features & Benefits
- Shows the real-time impact of IT problems on IT and business services through real-time service views, dashboards, and reports
- Promotes organization knowledge of the value of IT to the business and the importance of services to business operations
- Instruments the creation and maintenance of models through the BMC CMDB, a repository for discovery, change, asset, and configuration data
- Extends the value of existing IT tool investments through the BMC CMDB and by leveraging events from existing management tools
- Includes integrations to BMC Event Manager, PATROL, PATROL Enterprise Manager, AlarmPoint, Remedy Help Desk, and Remedy Asset Management
- Supports integrations with MAINVIEW, SmartDBA, CONTROL-M, SLM Express and BMC Software partner integration products
- Re-uses common BMC Portal and BMC Reporting Foundation technologies for role-based Web-based dashboards and historical reporting
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