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Business Challenge
Most service providers are so involved in the day-to-day operations that they have little time left to add new services or to improve existing ones. It does not matter whether the service provider is the IT department of a larger organization, or an external supplier whose core business is the provision of IT services. Both types of organizations need to provide advanced functionality at a competitive service level and price.
Business Need
- Respond more quickly to new IT service demands from the business
- Implement service management processes quickly with minimized risk
- Increase process maturity to meet audit and regulatory requirements
Our Solution
BMC Service Management Process Model (SMPM) provides field-proven processes for the BMC Remedy IT Service Management product portfolio. These out-of-the-box processes are based on the ITIL best practices and can be customized to fit organization-specific requirements. BMC SMPM allows you to implement mature service management process quickly with minimum risk of failure. The implementation of the SMPM processes establishes a transparent IT organization capable of responding swiftly to the ever-changing business needs.
Key Features & Benefits
- Allows organizations to benefit from years of continuous process improvement
- Saves at least four months of process definition effort
- Provides easy web-based access to detailed instructions
- Minimizes training requirements for IT staff
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