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Business Challenge
IT Operations is under constant and increasing pressure to keep applications available and performing to meet business needs. However, the growing application complexity and the resulting span of responsibility across multiple teams make problem resolution a daunting and costly process. As problem symptoms rarely reflect the true root cause, isolating the problematic component requires detailed analysis and involves multiple IT teams, taking many IT staff members from their work unnecessarily.
Business Need
- Quickly identify the infrastructure or application component that needs repair
- Determine who in the organization should be assigned to resolve the problem
- Receive detailed, actionable root cause data in order to minimize time-to-resolution
- Maintain the highest levels of application performance and availability
- Maximize end-user productivity and satisfaction
Our Solution
BMC Transaction Management Root Cause Analysis ensures that IT Operations and Application Support can isolate problems in distributed applications running in J2EE, Microsoft .NET, or legacy Windows. By quickly determining where the root cause of the problem lies, the solution allows IT to route the problem to the appropriate domain expert for resolution. This ensures that the right IT groups are involved, so the entire problem resolution process is expedited, service is restored promptly, and end users are satisfied that they can be productive again.
Key Features & Benefits
- Isolates problems in custom distributed applications by automatically diagnosing the root cause of detected problems
- Enables rapid isolation and diagnosis by providing the ability to drill into individual transaction instances
- Eliminates IT team finger-pointing by helping to route problems to the right team and reducing escalation to Level 3 support
- Enables the resolution of more problems in a shorter amount of time by accelerating the problem resolution processes
- Increases application availability and performance by shortening the time to resolution for a detected problem
- Increases user productivity and satisfaction, shortening the time to resolution for a detected problem
- Provides coverage for all common distributed application environments by supporting J2EE, Microsoft .NET, and legacy Windows
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Brochure
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BMC Application Root Cause Analysis - European Spanish
(pdf)
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BMC Application Root Cause Analysis - Italian
(pdf)
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BMC Application Root Cause Analysis
(pdf)
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BMC Educational Services
(pdf)
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Datasheet
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BMC User Experience Management Solution Brief
(pdf)
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Transaction Management Root Cause Analysis
(pdf)
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White Paper
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BMC Transaction Management Root Cause Analysis
(pdf)
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