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Business Challenge
To be competitive in today's business environment, IT organizations must consolidate and centralize the management of their enterprise to meet required SLAs. Service providers or IT organizations are responsible for delivering network access and application services to thousands of users and customers. Business owners set up SLAs with which IT departments and telcos must comply. Both providers and business users must check the SLAs and the health of the underlying technological components.
Business Need
- Minimize management data overload with high level view of network availability
- Guarantee and report on service levels
- Transform network technical expertise and data into meaningful and customizable reports
Our Solution
PATROL Service Reporting for Networks is an open, scalable and comprehensive solution that can help you create meaningful reports about SLAs, including application response time and network activity for business users, IT managers, network managers and network analysts. This product is a complement to PATROL DashBoard - a product that creates customized reports for any user profile and each chosen set of network devices. Reports are then published to the BMC Software Service Reporting Portal, providing a complete solution for application, system, response-time and network reporting.
Key Features & Benefits
- Defines, measures, and manages the quality of service (QoS) experienced by a group of end users
- Manages service degradations and correlates information to identify root cause of service degradations
- Produces Web-enabled reports required by end users, business owners, and network teams
- Performs analysis of network environment performance in the context of service level agreements (SLAs)
- Ensures on-time, error-free completion of business-defined service level objectives
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Brochure
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BMC Business School Course Catalog
(pdf)
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BMC Educational Services
(pdf)
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Datasheet
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Managed Services Partner insert
(pdf)
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Performance and Capacity Management Service
(pdf)
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Server Management and Systems Monitoring
(pdf)
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PATROL Reporting for Networks
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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