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Business Challenge
Measuring and reporting application response times from the end user’s perspective are important in validating system performance. It is the foundation for quantifiable management of service level agreements, and it is the foundation of Business Service Management (BSM). Without an accurate understanding of the end-user perspective, IT teams have difficulty understanding problems experienced by end-users, leading to end-user dissatisfaction and service level violations.
Business Need
- Deliver on service level agreements
- Ensure application availability, performance, and accuracy
- Monitor overall end user experience
- Proactively root out end user issues before users encounter them
- Track key transactions that affect critical business services
Our Solution
BMC Transaction Management Real Experience Monitor (BMC TM REM) provides the ability to monitor the performance and availability of real end-user Web transactions. BMC TM REM enables our customers to see which locations are impacted by a problem while correlating transaction throughput with performance.
BMC TM REM is built upon BMC Transaction Management Foundation, which provides unified management of transactions for various BMC products, including BMC MAINVIEW Transaction Analyzer and BMC Transaction Management Application Response Time.
Key Features & Benefits
- Detects Web transactions automatically though a smart learning algorithm, enabling simple transaction identification
- Monitors end-to-end quality of service delivered at regular intervals to help predict performance problems
- Quantifies complete end-to-end response time and availability data for business transactions to reflect the experience of real users
- Enables faster isolation of root causes
- Monitors regulated transactions that cannot be monitored with synthetic robots
- Quantifies variations in end-user experience, including geographical, network, and user group variations
- Integrates transaction monitoring data to these solutions: BMC Remedy Service Desk, BMC Service Level Management, and BMC Service Impact Manager
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Brochure
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BMC Educational Services
(pdf)
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Datasheet
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BMC Transaction Management Real Experience Monitor Datasheet
(pdf)
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BMC User Experience Management Solution Brief
(pdf)
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White Paper
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Swing into Business Service Management - Seven Strategies
(pdf)
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Business Service Management for the SAP Environment
(pdf)
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Managing IT Performance and Availability from an End-User Perspective
(pdf)
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