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Business Challenge
Problem resolution takes too long and costs too much throughout the application life cycle. In development and QA, long problem resolution cycles can delay the launch of business-critical applications and compromise quality as teams rush to hit release dates. In production, application problems can cause slow performance and unexpected downtime. According to NIST, identifying and resolving application problems accounts for approximately 80 percent of an IT team’s total time, cost, and effort.
Business Need
- Pinpoint the root cause of application problems quickly at the end user, system, and code level
- Improve application performance and availability
- Reduce time and resources needed to find and repair application problems
- Release higher quality applications more quickly and fix production problems faster
- Improve customer service levels and meet service level agreements (SLAs)
Our Solution
AppSight automates the problem resolution process and eliminates the need to reproduce a problem or replicate its environment in order to pinpoint its root cause. AppSight uses patented Black Box software technology to monitor application execution and capture a synchronized, real-time log of application activity at several levels — much like the 'black box' flight recorder on an aircraft captures a real-time record of a flight. A truly cross-platform solution, AppSight can trace a single transaction across multiple tiers and platforms and can be used with highly complex applications.
Key Features & Benefits
- Detects, captures, and communicates the root cause of application problems, dramatically accelerating resolution processes across the organization
- Determines the root cause of performance issues that cannot be tested in a lab
- Traces a single transaction across multiple tiers and platforms (Microsoft Windows/Microsoft .NET Framework, and J2EE)
- Integrates with Microsoft Visual Studio Team System, Microsoft Operations Manager, systems management platforms, and service management systems
- Bridges the gap between operations and support, where problems are often found, and development, where problems are usually fixed
- Eliminates the need to reproduce the problem and its environment in order to resolve it
- Proven to reduce problem resolution cycles by up to 70 percent
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Datasheet
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BMC AppSight Application Problem Resolution System for Microsoft Windows and .NET
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BMC AppSight Application Problem Resolution System
(pdf)
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BMC AppSight Application Problem Resolution System for Microsoft Windows and .NET
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Enhanced BMC AppSight Application Problem Resolution System for Pre-production
(pdf)
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Success Story
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Misys Healthcare Systems
(pdf)
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CGI Group Inc. turns to BMC AppSight to improve application performance for top telecommunications client
(pdf)
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Computers In Personnel - British
(pdf)
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Online Brokerage Exercises Valuable Option: Using BMC AppSight to Solve Problems More Quickly
(pdf)
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Computers In Personnel
(pdf)
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Fujitsu
(pdf)
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BMC AppSight Accelerates Application Problem Resolution for Mary Kay Inc.s Supply Chain System Launch
(pdf)
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Largest U.S. Integrated Direct Marketer of Consumer Electronics Maintains Hundreds of Customized Enterprise Applications with BMC Appsight
(pdf)
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Softrax
(pdf)
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Las Vegas Gaming Leader Bets on the Problem-Solving Power of BMC AppSight
(pdf)
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Healthcare Solutions Leader Looks to BMC AppSight to Reduce QA Costs, Strengthen Support, and Foster Well-Being
(pdf)
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White Paper
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A Lifecycle Approach to Software Quality - Venturing Beyond the QA Imperative
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An ISV's Guide to Achieving Business Advantage through Faster Application Problem Resolution
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Quickly Pinpoint and Resolve Problems in Windows / .NET Applications
(pdf)
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